Free Shipping at $750

We offer free shipping on all orders with a sub-total over $750. 

By default, all orders will ship USPS Priority. You may also choose the lesser USPS 

USPS

USPS:

USPS only includes insurance on Priority Mail shipments by default. We are not able to file lost or damaged package claims on Ground Advantage shipments unless you specifically ask us to insure your shipment. If you do not request that we purchase insurance on a USPS shipment and that package is lost or damaged in transit, we will not be able to reimburse you for the cost of the item or shipping.

Insurance Rates for USPS are:

• $0 – $100 = $2.65
• $101 – $200 = $3.35
• $201 – $300 = $4.35
• $301 – $400 = $5.50
• $401 – $500 = $6.65
• $501 – $600 = $9.05

Domestic Shipping Options

• Priority
• Ground Advantage

Shipping  Times

We offer fast shipping with  USPS for reliable on-time delivery. We ship within the 48 contiguous United States, excluding AK, HI, and Puerto Rico.

Standard Shipping – (1-5 business days)

Damaged or Lost Packages

If a package is damaged or lost and insurance was requested, we will file a claim with the carrier and issue the appropriate refund after the claim process has been completed. If you would like a replacement shipment a new order will need to be placed.

Damaged Packages:

If an order is damaged in transit by USPS (insured packages) we will file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped without declared value can only be credited up to $50 for USPS Priority Mail. To file a damaged package claim please send an email to returns@effectivepetproducts.com with the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims on average are completed 2 to 3 days after the date of inspection.

Damaged packages may need to be picked up for inspection, so please repackage the item in the original shipping box with all the original packing materials. We will notify you whether an inspection is required once we have filed the damaged package claim.

• Your Company Name
• Your Order Number
• The item(s) that is damaged
• The tracking number or delivery confirmation number of the shipment
• Details of the damage
• Consignee Name and telephone number

Lost Packages:

If an order is lost in transit by  USPS (insured packages) we will file a lost package tracer with the carrier. Lost package tracers can take between 7-10 business days to be completed. The carrier will contact you regarding the missing shipment during the investigation. Lost package tracers can result in the package being located or not, in which case we will be reimbursed for the cost of the item + shipping. At this point, we will issue a credit. Items shipped without declared value can only be credited up to $50. To file a lost package tracer please send an email to returns@effectivepetproducts.com with the information outlined below.

• Your Company Name
• Your Order Number
• The item(s) lost
• The tracking number or delivery confirmation number of the shipment
• Consignee Name and telephone number